I have had very few problems or field claims in all of the years I have been a representative for Pacific Modern Homes:
- The first field claim I had to file was for some crushed floor joists from the forklift running over them during the delivery. The owner purchased new floor joists at the local lumber store and we filed a field claim for the amount.
- The next problem I had was a missing engineered strong wall. I always suggest that a job site is secured and especially items such as windows, doors and strong walls be stored in a locked container. Unfortunately in this case in the delivery photographs the strong wall was clearly there.
- The third problem we helped a client with was with a window. Although the Milgard warranty is fantastic and has covered all window problems my clients have had - in this particular case one of the builders stepped on the window breaking the flange that was used to open the window. Complicating the problem was that it took the client a long time to make the claim and Milgard had changed the model. PMHI hunted high and low to find a replacement window for the client through their Milgard representative. Although financially it was the responsibility of the client PMHI did not give up on helping the client!
- In the instance of the wrong posts mentioned in the letter - the claim was definitely in the grey area. There was an eleventh hour design change and because of that the posts did not need to be pressure treated - and everyone myself included missed that we did not change the posts back to doug fir. The client contractually was responsible but we all agreed that it was a misunderstanding. The contractor kept the PT posts bundled and tarped so that they were in like new condition when he returned them to PMHI. And the doug fir posts were provided.
I will not sugar coat things and say that there are never problems with construction. But hopefully working together we can minimize these problems and make the dream of building a custom home enjoyable and rewarding.
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